Who we are
How do we collect information?
Bell Plantation Garden Centre Limited collects information in two possible ways:
a. When you directly give it to us (Directly Provided Data)
When you sign up for our Loyalty Card, purchase our products or communicate with us, you may choose to voluntarily give us certain information for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.
b. When you give us permission to obtain from other accounts (User Authorised Data)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
How long do we keep your data for?
Bell Plantation Garden Centre Limited will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.
Types of data we collect
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When you visit our website we use a third party service, Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We use this to understand how our Website is used to enable us to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at www.google.co.uk/intl/en/analytics/privacyoverview
Registration Forms & Mailing Lists
As part of our Loyalty Card package, we offer you the chance to register for our regular e-newsletters, where we collect personal information. We use this information for a couple of reasons: to tell you about our offers and products, to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and again that you’re happy and satisfied. We don’t ever rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter and help them stay relevant to you. For more information, please see MailChimp’s privacy notice.
You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection lead here
Ticketing / Event Data
When you purchase a ticket for one of our events online or instore your name, address data, email and contact number will be stored on our website in case we need to contact you about the event. Please be assured that we will not share your personal data with anyone.
We use CCTV onsite at Bell Plantation Garden Centre Limited uses closed circuit television (CCTV) images to provide a safe and secure environment for employees and for visitors to the Company’s business premises, such as clients, customers, contractors and suppliers, and to protect the Company’s property.
The Company’s CCTV facility records images only. For more information on our CCTV Please see the CCTV Policy here
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection lead Carole Hall at email@example.com or by phone on 01327 354126 or by post: Bell Plantation Garden Centre Limited, Towcester, Northants, NN12 6GX
Changes to this Privacy Notice
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.
Here To Help
Need help shopping through our website? Please contact us with any questions or queries you may have. We are here to help and give you the best garden & poultry advice.
01327 354 126