If you wish to return an item to us, whether it’s because you have changed your mind or there is a problem with it, please contact us with your order number and advise us why. We kindly request that regardless of the reason for return, you keep the original packaging until you have spoken with us.
If you receive something faulty from us, you have 30 days to return it. Please contact our customer services team who will provide information on how to return the item.
If we sent you something you hadn’t ordered, please contact us within 14 days informing us of the problem and our customer services team will provide information on how to return the item.
Damaged In Transit
If your purchase is damaged in transit, please contact us within 14 days informing us of the problem and our customer services team will provide information on how to return the item.
If you receive a product that is defective, please contact us within 14 days informing us of the problem. You can return it within 28 days to get either a replacement or a refund. Some products are covered by a manufacturer’s warranty, if this is the case, please contact the manufacturer directly.
If you receive a plant that you believe is in bad condition, contact us immediately, but no later than 14 days after its arrival.
Many of our products come with a guarantee directly from the manufacturer. This may require you to contact them directly. Please call us on 01327 354126 for their particular terms and conditions for that product.
5 Year Plant Guarantee
Bell Plantation Garden Centre is committed to providing customers with the best quality plants guaranteed.
We are so confident of the high quality of our plants that we offer a 5-year guarantee on all hardy plants from the date of purchase.
If, after proper care of the plants is carried out (including but not limited to, providing water, fertiliser and insect and disease control) any of these plants fail to establish within 5 years of purchase, the plants will be replaced at the same size and quantity as at original purchase or we will issue a full refund. This is dependent upon proof of purchase with a valid receipt along with the return of plant/s in question. Please note that extreme climate conditions may invalidate this guarantee.
This 5-year guarantee does not affect or alter our statutory rights in any way.
To cancel an order which you have not yet received, please contact us with details of the order you are cancelling.
Refunds and exchanges are available (excluding food) providing the goods are returned in their original condition and packaging, undamaged with the original labels on and in a saleable condition within 28 days of the date of proof of purchase.
All items purchased within Sale must be returned to within 14 days of the date on the proof of purchase. We are unable to accept any returns or exchanges without proof of purchase.
We guarantee all hardy nursery stock, shrubs and specimens for 5 years with proof of purchase.
If you wish to return an item which you have received, please contact us on firstname.lastname@example.org to let us know before returning the item.
It must be returned in the same condition that you received it. Please include your order number and reason for return inside the box. Once we have received your return, your refund will be received within 7 working days.
We will not pay the costs of returning an item to us.
If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.